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FAQs

+ Can I add a fan to my woodburning fireplace?

You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.

+ Can I burn unvented logs in my woodburning fireplace?

No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.

+ Can I buy online?

In an effort to deliver quality products, service, and safety, The Wood Stove & Fireplace Center distributes our family of products exclusively through our brick and mortar store. Occassionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - We are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage  - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our  network. We will not be responsible for any costs related to shipping damage.

Installation and Service - We are trained to install and service the products that we sell. We strongly recommend our products be installed and serviced by our authorized technicians. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, please contact us.

+ Can I get glass doors for my woodburning fireplace?

Glass doors are available for current model fireplaces. Check with us on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.

+ Can I install a fireplace, stove or insert myself?

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by our factory-trained professional.

+ Can I remove the glass panel on my gas fireplace?

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with us to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

+ Does the cost of the fireplace/stove/insert include everything I will need for the installation?

No. The Manufacturer's Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

+ How can I eliminate the odor in my woodburning fireplace?

On new woodburning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.

+ How can I find the model or serial number?

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Woodburning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

+ How do I convert my woodburning fireplace that has a gas log set installed back to wood?

For vented gas log sets, you need to remove the log set and grate, have the gas line capped, and install a grate rated for natural wood. Also check the damper to make sure it has not been removed and is functioning properly. If needed, a damper repair kit may be available (and installed) to make the unit fully functioning as a woodburning fireplace.

+ How efficient is a woodburning fireplace?

While they produce some radiant heat, most woodburning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several woodburning models that are efficient and clean burning. We also have several woodburning stoves and inserts that are very efficient.

+ How should I use the glass doors on my woodburning fireplace?

The doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a woodburning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through woodburning fireplace, the doors should be either closed or open on both sides when burning.

+ I have a fan kit on my woodburning fireplace but it doesn't seem to blow much air.

Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. First, to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.

+ If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?

Your decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

+ My fan kit is too noisy. What can I do?

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! We'll be glad to help you with adding a remote control!

+ Should I have any type of inspection done to my fireplace, stove or insert?

Yes. We recommend annual service of your fireplace by our qualified serviceperson. This will ensure that your appliance is functioning properly.

+ What does an outside air kit do and do I need one?

An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.

+ What does the term zero clearance mean?

Zero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Contact us on which models are suitable for this type of installation.

+ What's the best way to start a fire in my fireplace?

If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don't roll out during burning. Note that the first few fires you build in your woodburning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.

+ Why am I feeling a cold draft from my fireplace?

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase. Again, if you have any questions, feel free to reach out to us - we will take a look and provide appropriate recommendations.



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