Your feedback is important to us! We appreciate your compliments and value your suggestions. We especially thank our past and present customers for choosing The Wood Stove & Fireplace Center because we wouldn't be here without loyal customers like you. We are grateful for your time in sharing your experience with us, so if you haven't already, kindly drop us a review.
See What Our Customers Have to Say...
Theresa P. View Testimonial
- "Thank you! Thank you! Thank you! I cannot begin to thank you enough for the kindles and great customer service you provided during my fireplace trials and tribulations. Especially Mark, who went out of his way to help more at night. You are all so much appreciated. P.S. I will gladly recommend you to everyone!"
Robert C. View Testimonial
- "In the beginning of February your repairman, Matthew, came to fix my gas fireplace. It had not been staying lit and the pilot light went out for no apparent reason. It was in this condition for three and a half years, during which time I called another company and they sent four different repairmen to attempt to fix it. I was about to give up when I called your company and you sent Matthew, who immediately saw that it was a faulty control module. He replaced it and spent a good amount of time with his wire brush cleaning the pilot light section. He then very carefully cleaned the glass before putting it back in place. He was exceptionally neat and fixed the problem. The fireplace has worked well ever since his visit. In these days of staying at home all the time, l can't tell you how comforting it is to have a nice fire blazing in the evening. It helps during these difficult times. I am so glad I reached out to your company and that you sent such a well-trained person to address the problem with the fireplace. Matthew was great, but I'm sure you know that already. Just thought I would write to say thanks and that l shall be calling upon you for any future fireplace needs."
Donald B. View Testimonial
- "Your insights into the most efficient and effective means to address the challenges of installation were greatly appreciated. Your team always arrived as scheduled. They adequately explained what needed to be done and what would accommodate our need and expectations. To you all we are truly thankful as we are now enjoying the fruits of your labors as we enjoy the convenience of functioning fireplaces. Thank you again. It has been a pleasure doing business with you. "
Robert T. View Testimonial
- "I just wanted to take a moment of your time to tell you of my experience with your company. As you are aware, I am a repeat customer and that's simply because of the professionalism, the service, and the cleanliness of your staff. I recently had a freestanding gas stove installed and was very impressed with the prompt arrival of your company, the amount of time it took to install it, and the way they left the job when they were done. I know that I was going back and forth, against your better judgment, as to whether that stove was the right one for me. Let me tell you, I could walk around in my underwear in the dead of winter and still be sweating! If you ever need a reference feel free to use my name and my personal experience the company. Thank you so much for the wonderful experience."
Karen L. View Testimonial
- "I am writing to say thank you again for your generous contribution of all the fireplace accessories for the Cystic Fibrosis Silent Auction that was held on November 17. I am happy to report that our event was a great success. We had over 800 local attendees and raised over $90,000 for Cystic Fibrosis research! Thanks to your generosity, we are another step closer to better treatments and ultimately, a cure for Cystic Fibrosis. Once again, thank you for helping the children and young adults with Cystic Fibrosis. I wish you a wonderful holiday season."
- "Great place to purchase a gas fireplace for your home. The staff has gone above and beyond to make me happy with my purchase. The crew that installed my fireplace could not have been more professional, well informed, or helpful. I purchased a Heat n Glow unit and it really does warm a larger portion of my house than I expected. Highly recommend this establishment and the service they provide. There may be less expensive companies around, but I don't think I would have gotten the same level of product or as good an installation"
- "I knew little to nothing about my fireplace insert. I could've easily been ripped off, but thank goodness I used The Wood Stove. They're honest and went out of their way for me."
- "I've been using The Wood Stove and Fireplace Store for at least 20 years to clean my wood stove which gets heavy use and a wood fireplace. Richie who does the servicing is terrific. Always arrives within the window of time and leaves the work area spotless. The office staff is also excellent. Considering a gas insert and will be shopping there for sure."
- "Josh was great! We are in the process of doing a home remodel and a new gas fireplace is part of our plan. Josh was very knowledgeable he answered all our questions and then some. We definitely will be using them for our fireplace."